Resonai harnessed their digital twin platform to innovate on facility maintenance for commercial properties with an immersive visualization & navigation mobile app.
Resonai XR is a tech start-up working in the digital transformation space to help property owners & managers transform their assets into smart, efficient, and innovative digital ecosystems. The company's enterprise software handles facility maintenance management behind the scenes, while their augmented reality app guides technicians on-site.
Expertise
Product Design
UX Design
UI Design
Design Systems
Mobile Apps
Motion Design
Client
Resonai XR
Role
Lead Product Designer
TEAM
Jeremy Bergstein, SVP Global Experience
CG1 Solutions, Development Agency
Industry
Digital Transformation Startup
Overview
Project Goals
Bringing Clarity & Efficiency to On-site Maintenance Visits
Resonai's digital twin platform can easily model large properties into detailed virtual floor plans while also integrating the massive amount of location-specific data collected minute to minute from online devices like environment sensors, HVAC, lighting, secured entryways and elevators.
A commercial property client of Resonai wanted to help their maintenance technicians navigate large buildings to problem areas faster & access maintenance data without a computer to access the complex data.
Working with the internal platform team at Resonai and an external development agency, I redesigned a prototype into an implementation-ready mobile app to allow for easier on-site visits & data access.
Overview
Challenges
Unique Design Needs of AR
Augmented Reality interfaces need high visibility against diverse contrasting backgrounds while maintaining enough of the camera’s view for the safety and usability of users navigating their surroundings through their phone.
Navigation-Focused Platform
Since location mapping was the digital twin platform's core function, AR experience designs were limited to either wayfinding & functions related to visiting locations, or stationary interactive content.
Extended Value Features
To provide lasting value beyond novelty AR features, the platform needed to gain consumer loyalty, with time-based promotions & e-commerce integrations needed to build customer retention.
Overview
Solutions
As the sole designer throughout the project, I designed and guided all screen layouts and feature flows, working closely with the business & development teams from concept to implementation.
User Experience Design
User Flows & Layouts
User Experience Design
Design System & Development-Ready App
Motion Design
App Mockup Video
Overview
Outcomes
Bridging the gap between desktop-first data & mobile on-site usability
This app filled a gap between existing technologies,by creating a usable workflow for maintenance technicians. It allowed them to gain insights from large data sets while on-site, enhancing their ability to analyze and remedy device issues.
This project deepened my understanding of data visualization design for small screens and integrating user interfaces within AR contexts. Working as the only designer for the project with a team of developers required a strict attention to detail - ensuring every unit of interface aligned to a grid and design system conventions were upheld in every component to allow for a smooth developer-handoff & clear implementation.